Terms and Conditions.
Terms & conditions of sale
By purchasing from Team Gekko, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.
Promotional code terms & conditions
Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.
You may use published promotional codes through our Website unless otherwise stated and not in conjunction with any other offer. You may participate in offers once only.
Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.
Orders
When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website.
When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Once your order has been despatched and delivered, the completion of the contract between Team Gekko and yourself takes place. We may not be able to fulfil your order due to the following reasons:
• The product you ordered being out of stock
• Your payment has been declined
• If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
• We reserve the right to reject any offer of purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Returns
We want you to love every item you receive, but we understand that there are times when you may want to arrange a return.
If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees.
Personalised orders are non-returnable unless deemed faulty.
You are responsible for covering the cost of returning items to us. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your receipt of purchase to help our team identify your order. Without this, we may be unable to complete your refund or exchange.
Faulty items
If you believe your item is faulty, please contact our Customer Care team on admin@teamgekko.com to organise a replacement or return.
Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer Care team first.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost
Product Pricing, Descriptions, Images & Estimated Time of Arrivals
All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website and in our catalogue are correct at the time when the relevant information was entered onto the system.
ETA dates are for guidance only and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.
Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Payments
Payment for all orders is at point of sale and not at point of despatch.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
• Register by providing your real name, phone number, e-mail address, payment details and other requested information.
• Be over 18 years of age.
• Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and temporary addresses are not acceptable.
• Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We do not accept international payment over the phone or via our Website. You can however make a bank transfer – please call our customer service team on 02381800551 for more information.
Gift Vouchers
Gift vouchers can be redeemed online. Customers can spend their gift vouchers by entering relevant voucher code upon checkout. If you should incur any issues, please call our Customer Services team on 02381800551 or email admin@teamgekko.com. Gift vouchers will expire one year after date of sale.
Please note that Gift Vouchers cannot be returned.
Copyright
All product names, copy, product images, buttons, Website graphics are copyright of Team Gekko. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Team Gekko.
Guarantee
Team Gekko provide a 1 year guarantee for all our lighting products.
During this guarantee period, the Company will replace the product or its defective parts, or offer a credit note for the value of the item, subject to the terms and conditions.
Guarantee services will be provided only if the original invoice or sales is presented with the defective product within the guarantee period. The Company may refuse guarantee service if these documents are not available.
This Guarantee does not cover transport costs and risks associated with transport of the product to and from The Company instructions.
This guarantee does not cover:
a) Damage or defects caused by use or treatment of the product inconsistent with normal use
b) Damage or changes to the product as a result of:
Misuse, including: – treatment resulting in physical, cosmetic or surface damage or changes to the product failure to install or use the product for its normal purpose or in accordance with The Company.
Installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used
Use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than recommended by the Company
Repair or attempted repair by persons who are not authorized by The Company and adjustments, adaptations without the Company prior written consent
Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.