General FAQs
How do I place an order?
Simply browse our site, choose your product, customise it if applicable, and click “Add to Cart.” Follow the checkout process to complete your purchase.
Can I change or cancel my order after placing it?
Orders for non-custom items can be changed or cancelled within 2 hours of purchase. Customised products cannot be altered once production has started.
Do you offer bulk or wholesale pricing?
Yes! Contact our team for bulk order pricing or reseller inquiries.
Do you make everything in house
Yes, everything is made in our own facility in the New Forest. Something we take great pride in.
How long will my order take.
As everything is customised, we must make it to order. We aim to start production on the same day. But remember we are not Amazon just shifting boxes, we take care in making sure the quality is there.
I have an idea, but you don’t sell it.
We love ideas. Give us a call and we will see what we can do
Can I return an item.
Unfortunately, we can’t accept returns on a product you have designed unless of course in the unlikely scenario we have made a mistake or there is a quality issue, then of course we will put it right for you. Please read our terms & conditions
Can I use a promo code on items?
Promo codes can be applied to certain items, unless specified in the terms and conditions. Please be sure to check the details before applying.
What should I do if my order hasn't arrived within the estimated time?
If your order has been delayed. check the tracking information first. If there is no update or your order has been significantly delayed, please contact our customer service, and we’ll help resolve the issue as quickly as possible.
Illuminated Boat Sign FAQs
Can I really design my own boat sign?
Yes, with our design tools you can and create a design from scratch. Choose fonts, font style, found outline, colours.
What do you mean by off colour?
We use a speacial “reveal when lit” process where during the day the font is silver/chrome but at night when it is lit a colour or a pattern of your choice is revealed.
Do I have to use the chrome effect?
Not at all, if you do not select this feature the choosen pattern or colour of your font whill be the same day or night.
I have a very specific background for the lettering I want to use
That is absolutely no problem, please tell what it is an I am sure we can accommodate.
How long will the custom LED Boat Sign last last?
The boat sign as been designed and engineered to very hight standards, using extremely high-quality materials. It has been fully tested under environmental pressures and is rated IP67. We are proud of the design. It should last many years. We give it a 12 month warranty.
Can I Install the custom LED Boat Sign myself?
That all depends on your level of ability. We would of course always recommend you get a professional to instal from both an electrical and practical point of view. But it is a very simple installation. Keep an eye out for our intallation video.
Does the sign come with the correct fixings?
Yes, we supply all the stainless steel fixing required.
Dynamic Puddle Lamp FAQs
I love the product but why so expensive?
Unlike standard puddle lamps which are static and use a single LED, this is an advanced micro projector which uses DLP (digital light processing). It is very advnaced technology and is made to very high automotive grade specifications. It has gone through advanced testing too.
I've seen these used on Aston Matin and want one for mine
Unfortunately we are not able to sell these units for Aston Martins and you should contact a dealer.
Is it easy to fit to a Grenadier
Yes it is, simply remove the existing courtesy light in the door and replace. It has the correct connector.
Custom Clothing FAQs
How do I customise my item?
Use our online design tool to add your logo, text, or artwork. You’ll see a live preview before adding it to your cart.
Can I upload my own artwork?
Absolutely. Just ensure it meets our file format and resolution guidelines for the best print quality.
Will I get to approve my design before it’s made?
Yes. We send a final artwork proof for approval before production begins.
Is there a minimum order for custom clothing?
No minimum ordering required.
Will I see a preview before printing?
You can see a preview of your design live on the customizer and can either view or download the preview. In some cases, we’ll send you artwork proof for approval before production.
Can I order matching apparel for a group or team?
Yes, we offer bulk orders and group customization. Just get in touch with our team for help setting it up.
Product Care
With proper care, your custom designs will stay vibrant. We use high quality inks and threads designed to last. Do not iron directly over printed or embroided areas.
Defender Parts FAQs
How do I upload my own lens design?
You can upload your own design to go onto the defender lens by selecting “your own design” on “choose your options”, once done select choose file button under upload image button. Notice maximum file size is 64MB.
How do I know which part is compatible with my Land Rover Defender?
The parts are designed for the Land Rover defender 90 model. If you are not sure, reach out to us with your model and year, and we’ll help you find the right parts. The parts on display are on a 2004 Land Rover Defender 90 model.
Are your parts new or refurbished?
All parts are brand new and are carefully inspected to high quality standards.
Do you provide installation guidance for the parts?
While we don’t offer installation services, most of our parts come with step-by-step guides. You can also contact our team for general advice or troubleshooting at sales@teamgekko.com.
Product availablity and Restocking?
If our parts are out of stock, you can join our waitlist by entering your email. We’ll notify you once it’s back in stock. Alternatively, you can contact us to inquire about special orders or similar alternatives.
What tools are needed for Font Grille on Land Rover Defender
– Philips head screwdriver
– 3mm drill bit
– Provided nuts and washers
– (Optional) Wire coat hanger
Please look at our in depth installation for more details
Are your aftermarket parts as reliable as OEM parts?
We carefully source our parts from reputable manufactures. While OEM parts are often preferred for their exact match and reliability, our aftermarket options are designed to meet or exceed OEM standards and are often more affordable.